Shipping policy

Shipping Policy

Prime Herbs – Shipping Policy

Thank you for shopping with Prime Herbs. We are committed to delivering your order safely and as quickly as possible across Pakistan.

Processing Time

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Time

  • Major Cities: 2–4 business days

  • Other Areas: 3–6 business days

Delivery times may vary due to weather conditions, courier delays, or remote locations.

Shipping Charges

  • Free Shipping may be available on selected promotions or offers.

  • Any applicable shipping charges will be shown during checkout before payment confirmation.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) across most locations in Pakistan.

Please ensure that the provided phone number is active so our courier partner can contact you if necessary.

Order Tracking

Once your order has been shipped, you may receive a confirmation message or tracking details (if available).

For order updates, contact us at:

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

Prime Herbs is not responsible for delays or failed deliveries caused by incorrect address information.

Damaged or Missing Orders

If your package arrives damaged or incomplete, please contact us within 48 hours of delivery with:

  • Your Order Number

  • Clear photos of the package and product

  • A brief description of the issue

Contact Us

Prime Herbs

Customer Support Hours:

Monday – Saturday

10:00 AM – 8:00 PM (Pakistan Time)

We appreciate your trust in Prime Herbs and will do our best to provide a smooth and reliable delivery experience.